Virtual CFO

Our Operational Services are delivered by people and teams that have years of success in squeezing more cash out of companies and helping them become more efficient at what they do every day.

What people love about our work is that we get in the trenches with you and teach you how to think differently about your work. That way when a problem comes up later, you already know how to think about it. 

Get More From Your Employees

According to a recent study on employee engagement, 54% of employees in the United States are not engaged and 17% are disengaged. That means 71% of employees are hurting your company. Only 29 percent are engaged. (Gallup, 2008)

Highly engaged employees outperform their disengaged colleagues by 20 to 28 percent. Another study found that the share prices of organizations with highly engaged employees rose by an average of 16 percent compared with an industry average of 6 percent.

Engaged employees are not just committed. They are not just passionate or proud. They have a line-of-sight on their own future and on the organization’s mission and goals. They are “enthused” and “in gear” using their talents and discretionary effort to make a difference in their employer’s quest for sustainable business success.

High performing, engaged teams are the key to a company's success. Companies love us because we have your employees work on their teams, not just on the work they do as a team. CxO To Go uses an industry standard, high performance teaming process, so you get employees that are truly your most valuable asset. Effective teaming insure your employees know what they are supposed to be working on and how their work ties into the corporate objectives. The results of a high performing team are:

• Higher profits
• Stellar customer service
• Higher engagement for more employees
• More productivity (actual productive work per day) from your teams

CxO To Go helps you create and implement the systems to maximize the efficiency of your employees.

Real professionals use real tools

CXO To Go has the rights to use - and experience with - a library of professional tools and methodologies to help assess, diagnose, design and implement.

StrataSphere Business Assessment Tool*
EFQM Excellence Model (European Foundation for Quality Management)*
PMI Project Management Methodology*
Drexler-Sibbet High Performance Team Model*
Nominal Group Technique
Affinity Diagrams
Ishikawa Diagrams
Flow Charts
Force Field Analysis
Interrelationship Diagrams

Our service offerings in operations use advocated tools and methodologies to ensure a consistent and professional experience for all:

• Business performance excellence
• Business assessment using web-based tools
• Business process and work flow optimization
• Cross-organizational communications
• Efficiency improvement
• Customer service enhancement
• Quality of delivery improvement
• Logistics and supply chain management improvement
• Capacity and resource optimization

CXO To Go has performed these services for dozens of companies over the last two decades ranging in size from small companies to Fortune 30.

Sample of Projects

AT&T Global Information Solutions – Professional Services Division ($400M Revenue)
Results: Global leadership position winning against IBM and other top services firms, detailed processes, procedures, developed service methodologies and offerings, best practices marketing strategies and tactics, sales department training, enhanced cross-organizational communications, consistent, repeatable and lower cost delivery to 20,000 consultants in 120 countries. Improved communications among 20 departmental “stovepipes” and improved collaborative work for higher employee and customer satisfaction.

4GL School Solutions- Company-wide ($20M Revenue)
Results: Optimized business processes, new policies and procedures for QC department, customer service, product development, services, accounting department and new go to market strategy to compete in the target markets. This was in a compliance-heavy marketplace, with large public school districts.

Line Networks – Telecom “Factory” Division ($30M Revenue)
Results: At this hyper-growth company used high performance teaming methods, developed and implemented new work flows, technology flows, information and systems flows (CRM, ERP) along side new collaborative work environments (Japanese work cells approach mainly) to double the throughput resulting in faster cash cycles and increased revenue.

Wal-Mart – IT Division ($1B Budget)
Results: Improved cross-departmental communications, process and workflow, information flow assessment, gap analysis, new process design and adoption. Enhanced IT operations capabilities reducing time to market for new technologies that added millions of profit and saved millions in re-work. Managed QC function and 9 other team members to ensure the highest quality of work delivered to our Wal-Mart customer.

Virtual Logger – Company-wide ($4M Revenue)
Results: This fast-growing 20-person company with six regions benefited from the “Quote to Cash” process by getting faster and more customer friendly process checkpoints and gateways. Company kept two strategic customers that were getting ready to jump ship, and gained new customers as result.
 

*StrataSphere Business Assessment Tool patented by SpherIT

*EFQM Excellence Model by the European Foundation for Quality Management 

*PMI Project Management Methodology used PMBOKTM from the Project Management Institute 

*Drexler-Sibbet Team PerformanceTM Model ©1990-1999 Allan Drexler and David Sibbet